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Conflict Management – Peoplecraft
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Conflict Management

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  • Course Description

    This workshop will bring participants to the awareness that relationships merit the investment in time and energy required for disagreements to be resolved in such a way that both parties feel like winners. It will equip them with practical tools to improve their conflict management skills and attitudes.

  • Course Duration

    In Person Training = 1 Full Day (10 AM to 5 PM) (Includes Tea / Coffee / Lunch Break)
    Online Training = 1 Full Day (6 Hours) (or) 2 Half-a-Days (2 Sessions of 3 Hours Each)

  • Course Objectives

    Will enable participants to:

    - Understand the nature and causes of conflict
    - Be able to understand how differences in styles creates conflicts
    - To assess their conflict-resolution styles
    - Be able to adapt communication to resolve conflicts
    - To acquire skills in stating complaints and requesting change

Course Outline

Understand Conflict

  • “The ‘C’ Word: Getting Conflict in Perspective
  • Why people rub each other up the wrong way
  • What stops us from dealing with conflict effectively

Sources of Conflict

  • Conflict Escalation Model
  • Four Stages of Relationship Building – Forming, Storming, Norming, Performing
  • EBA and Conflict

Styles of Conflict Management

  • Assessing your conflict style
  • The dilemma between goals and interpersonal relationships
  • Experiencing different approaches to conflict

Conflict Resolution Skills

  • Listening as a conflict resolution tool
  • Building understanding and empathy through effective open communication
  • Reframing and constructive summaries
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