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Problem Solving & Decision Making – Peoplecraft

Problem Solving & Decision Making

Course Description

This workshop is a hands-on, skill-building program that will equip participants with the techniques of effective problem solving and decision making.
Course Duration

In Person Training = 2 Full Days (10 AM to 5 PM) (Includes Tea / Coffee / Lunch Break)
Online Training = 2 Full Days (6 Hours Per Day) (or) 4 Half-a-Days (4 Sessions of 3 Hours Each)
Course Objectives

Will enable participants to:

- Know the different types of thinking in problem solving
- Define the Problem clearly
- Analyze situations and identify relevant facts
- Think creatively and work towards creative solutions
- Make objective decisions based on understanding situations
- Effectively apply problem-solving steps and problem-solving tools

Course Outline

Problem Solving Basics

Thinking and Problem Solving – The connect
Steps involved in Problem Solving
Leveraging Whole-Brain thinking

Information Gathering and Problem Definition

Define the Problem
Framing Technique – SPIN, OPV, PMI, 5W1H Model
Types of Information & Methods of Gathering Information

Generating options, Short Listing and Decision Making

Creativity Types & Techniques – SCAMPER, Random Word
Critical Thinking
Decision Making Process and Tools

Techniques for Problem Solving

Fish Bone / Why Why / SWOT / How How / Pareto / Payoff Matrix / Force Field Analysis