Leadership Journey / Coaching

Course Description

This workshop will help participants to enhance their leadership capabilities to build, lead, inspire and energize their team. It will enhance their ability to support, motivate, and empower their team to drive performance and results. It will also inspire them to develop a mindset of ownership and spirit of service excellence in whatever they do.
Course Duration

In Person Training = 6 Full Days (10 AM to 5 PM) (Includes Tea / Coffee / Lunch Break)
Online Training = 6 Full Days (6 Hours) (or) 12 Half-a-Days (24 Sessions of 3 Hours Each)
Course Objectives

Will enable participants to:

- Understanding themselves better to unleash their personal potential
- Demonstrate high level of intrinsic motivation and ownership in their role
- Strike a balance between task focus and people focus and learn how to motivate others
- Develop better work relationships through trust building and collaboration
- Appreciate the importance of being assertive and providing effective feedback
- Appreciate the importance of personal initiative and going extra mile to create customer delight

Course Outline

Identifying Your Strengths and Areas of Improvement – Understanding JoHari Window Model /
DOPE Personality Types (Dove, Owl, Peacock, Eagle)
Identifying Your Preferred Trait based on Indian Psychology (3 Gunas – Rajas, Tamas, Sattva)
Intrinsic Vs Extrinsic Motivation – Understanding the 3D Formula (Develop, Deliver, Deserve)
Moving Out of Your Comfort Zone – Overcoming Limiting Beliefs and Fear of Failure / Criticism

Leading Vs Managing – People Vs Task Matrix (Dilemma between Relationships and Goals)
Transactional Vs Transformational Leadership – 3G Model (Getting Ahead, Getting Things Done, Getting Along) – Situational Leadership Model (Directing, Coaching, Supporting, Delegating)
Creating a Result Oriented Work Environment (ROWE) instead of Micro Managing
Motivating Others (Strokes / Pygmalion Effect / Maslow’s Theory / Herzberg Model)

Trust / Rapport Building using Emotional Bank Account (EBA)
Assertiveness– Reducing Submissive / Aggressive Behavior – I’m OK, You’re OK Model
Effective Listening Skills – Understanding the 5 Levels of Listening – Empathetic Listening
Feedback Skills – Old Vs New Feedback Sandwich – Negative Feedback on Act Vs Actor

Moving from Independence to Interdependence – Understanding the Power of Synergy
Overcoming Dysfunctions of a Team – Breaking Silo Mentality – Focusing on Common Goal
Understanding the Team Building Process (Forming, Storming, Norming, Performing)– Managing Conflict Effectively to Create a Win-Win Situation

Aligning with Organizational Vision / Mission / Values
Focusing on the Big Picture and Finding Meaning at Work – Working with 3H (Head, Hand, Heart)
– Connecting to the Purpose / Mission of Why the Role, the Department & the Organization exists
Solution Orientation – Focusing on the Circle of Influence Vs Circle of Concern
– Proactive Focus Vs Reactive Focus – Avoiding Victim Mentality / Blame Game
System Thinking and Inter-Team Collaboration / Alignment

Attitude of First Serve, Then Deserve – Understanding the ASK Model (Attitude, Skill, Knowledge)
Demonstrating Ownership and Accountability – Unleashing the Power of Intrapreneurship
Importance of Personal Initiative and Going Extra Mile (GEM) to Create Customer Delight
Increasing the Ability of Dependability – Proactive Communication / Reaching Out to Customers– Commitment to Deadlines without Follow-ups / Reminders
Understanding the Service Excellence Model (Personal Vs Procedural Dimension)