Interpersonal Skills

Course Description

This program will help the participants to improve their interpersonal skills. It will be highly interactive with discussions on effective techniques on improving people skills.
Course Duration

In Person Training = 1 Full Day (10 AM to 5 PM) (Includes Tea / Coffee / Lunch Break)
Online Training = 1 Full Day (6 Hours) (or) 2 Half-a-Days (2 Sessions of 3 Hours Each))
Course Objectives

Will enable participants to:

- Understand their personality type and how to work together with different personalities
- Develop better work relationships through trust building
- Appreciate the importance of being assertive and creating win-win situations
- Learn techniques to share feedback in a effective manner
- Appreciate the importance of empathetic listening

Course Outline

Understanding Self – Identifying Strengths & Areas of Improvement
Understanding Others – Acknowledging the Differences in Styles and Adapting for a Positive and Open Working Relationship

Confidence in Expressing Oneself – Creating a Win-Win Situation (I’m Okay, You’re Okay)
Reducing Aggressive / Submissive Behaviours

Giving Effective Feedback – Sandwich Feedback – Negative Feedback on Act Vs Actor
Effective Listening Skills – Understanding the 5 Levels of Listening – Empathetic Listening