Emotional Intelligence

Course Description

Emotional intelligence is the ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect people around you. It also involves your perception of others: when you understand how they feel, this allows you to manage relationships more effectively.
Course Duration

In Person Training = 1 Full Day (10 AM to 5 PM) (Includes Tea / Coffee / Lunch Break)
Online Training = 1 Full Day (6 Hours) (or) 2 Half-a-Days (2 Sessions of 3 Hours Each)
Course Objectives

Will enable participants to:

- Understand and appreciate the importance of emotional intelligence / empathy
- Effectively manage themselves and their emotional well-being to work harmoniously with others
- Develop better work relationships by building trust and motivating others
- Appreciate the importance of being assertive through empathetic listening & providing effective feedback

Course Outline

Understanding the 4 Dimensions of Your Being – Physical, Intellectual, Emotional and Spiritual
Identifying Your Strengths & Areas of Improvement – DOPE Personality Types / JoHari Window Model
Identifying Your Preferred Trait (The 3 Gunas – Rajas, Tamas, Sattva) – Based on Indian Psychology
Managing Stress using the 4A Model (Avoid, Alter, Accept, Adapt)
– Focusing on the Circle of Influence Vs Circle of Concern
Responding, Not Reacting to Challenging / Crisis Situation (Situation + Response = Outcome)
Improve Your Still Power (Not Just Will Power)

Iceberg Model of Human Behavior (Behavior Vs Root Cause)
Trust Building using Emotional Bank Account (EBA Model)
Assertiveness – Reducing Aggressive / Submissive Behavior – Creating a Win-Win Situation
Understanding the Different Personality Types and Working Harmoniously to Manage Conflicts
Understanding the 5 Levels of Listening – Power of Empathetic Listening
Motivating Others using the Power of Strokes