Deprecated: Creation of dynamic property Tribe__Events__Pro__PUE::$pue_instance is deprecated in /home/w8906695/public_html/wp-content/plugins/events-calendar-pro/src/Tribe/PUE.php on line 46
Conflict Management – Peoplecraft
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/w8906695/public_html/wp-content/plugins/elementor-pro/modules/forms/submissions/database/query.php on line 103

Deprecated: trim(): Passing null to parameter #1 ($string) of type string is deprecated in /home/w8906695/public_html/wp-content/plugins/elementor-pro/modules/custom-css/module.php on line 76

Conflict Management

Course Description

This workshop will bring participants to the awareness that relationships merit the investment in time and energy required for disagreements to be resolved in such a way that both parties feel like winners. It will equip them with practical tools to improve their conflict management skills and attitudes.
Course Duration

In Person Training = 1 Full Day (10 AM to 5 PM) (Includes Tea / Coffee / Lunch Break)
Online Training = 1 Full Day (6 Hours) (or) 2 Half-a-Days (2 Sessions of 3 Hours Each)
Course Objectives

Will enable participants to:

- Understand the nature and causes of conflict
- Be able to understand how differences in styles creates conflicts
- To assess their conflict-resolution styles
- Be able to adapt communication to resolve conflicts
- To acquire skills in stating complaints and requesting change

Course Outline

Understand Conflict

“The ‘C’ Word: Getting Conflict in Perspective
Why people rub each other up the wrong way
What stops us from dealing with conflict effectively

Sources of Conflict

Conflict Escalation Model
Four Stages of Relationship Building – Forming, Storming, Norming, Performing
EBA and Conflict

Styles of Conflict Management

Assessing your conflict style
The dilemma between goals and interpersonal relationships
Experiencing different approaches to conflict

Conflict Resolution Skills

Listening as a conflict resolution tool
Building understanding and empathy through effective open communication
Reframing and constructive summaries