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Business Communication – Peoplecraft
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Business Communication

Course Description

This course will help you improve your business communications skills. It will provide practical tips and techniques to become an effective communicator.
Course Duration

In Person Training = 2 Full Days (10 AM to 5 PM) (Includes Tea / Coffee / Lunch Break)
Online Training = 2 Full Days (6 Hours Per Day) (or) 4 Half-a-Days (4 Sessions of 3 Hours Each)
Course Objectives

Will enable participants to:

- Improve their verbal and written communication
- Clearly define the purpose / objective of their communication
- Effectively organize and structure the content for their communication
- Understand and apply appropriate etiquette in all forms of communication

Course Outline

Context Setting

Elements of Effective Two Way Communication / Barriers to Effective Communication
Clearly Defining the Purpose / Objective of the Communication

Non-Verbal Communication

Understanding the 3Vs of Communication (Verbal, Vocal, Visual)
Power of Body Language Impact

Verbal Communication

Eliminating Fillers in Speech – Improving Language Fluency – JAM Technique (Just A Minute)
Passive to Active Vocabulary Building

Written Communication

Components of Tone, Clarity & Simplicity – Keeping It Short & Simple (KISS Mantra)
Structuring the Communication – DIKW Model (Data, Information, Knowledge, Wisdom)

Communication Etiquette

E-Mail, Telephone, Audio / Video Conference – Do’s & Dont’s